Notes in the Margin

On the intersection of web apps, digital content and social media

94% don’t use social media to collect customer feedback

Here’s a stat that will change dramatically in the coming year:

According to a new study from market research firm MarketTools, 94% of companies do not yet use social media channels such as Facebook and Twitter to gather customer feedback.

via Most companies don’t use social media to collect customer feedback :: BtoB Magazine.


Written by tstaley

January 25, 2011 at 8:50 pm

Posted in Social Web

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