Notes in the Margin

On the intersection of web apps, digital content and social media

The Community Roundtable’s Community Maturity Model

This is an older article – from June 2009 – but it suggests eight competencies required for successful community management:

  • Strategy
  • Leadership
  • Culture
  • Community Management
  • Content and Programming
  • Policies and Governance
  • Tool
  • Metrics and Measurement

These are placed in a matrix with four levels of organizational maturity around social media “maturity”:

  1. Hierarchy
  2. Emergent Community
  3. Community
  4. Network

Then at each intersection they describe the relevant characteristic. Frankly, the maturity model is less interesting then the list of eight competencies, which seems pretty comprehensive.

The Community Roundtable’s Community Maturity Model.


Written by tstaley

November 9, 2010 at 5:39 pm

Posted in Enterprise 2.0

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